Sir,I am Abrar

Sir,I am Abrar,I stay in Saudi Arabia and recharge my fiancy’s mobile in India,in the begning the recharges very sucessful but since around 15days the mobile is not at all recharged but the bank confirms that the money is successfully deducted,I need some action from Hutch.How can I get the related information and what will be the action taken.The address is
Payee Name:PREPAID MOBILE RECHARGE,Address:EURONET WORLDWIDE INDIA PVT LTD,WEST QUADRANT, II FLOOR,City:MUMBAI,Zip Code:400051.
No Email address is given so that i can e mail them.
Please help me in this matter.