Oracle Applications DBA

Iam venkat Working in a corporate as Oracle Applications DBA. Iam using HUTCH connection from last 9 months. Recently i bought O2 zinc mobile. I ask custmore care people to help me out. I got very bad experience from there side. Those people cheat me like un-educated. Some of them asking me to wait and they keep me in hold for 30 min see Arup if i do like this how can i hendel my job. Iam very much spending my time on traveling so at tht time i will get mails from my database servers so thats the reason i beg your people to help me.. Some people will say to keep deposit. I did’t understand what is the things going on HUTCH Karnataka.