whenever i call hutch care no

whenever i call hutch care no 111 & 9916291799(my number) to clarify the my problem , this no first say every thing like u want to know u balnce , u want know about caller tunes press 4 number.ect. and they lastly say if u want to talk customer care people press 9, when i press 9 number then again start first line i.e. u want to know u balnce ect. what this problem please make sure as posiible as early.