services of vodaphone

hi
am pissed up with the services of vodaphone care. i registered my complaint on 10 sep. 2009 about caller tune which was activated on my phone which i didnt subscribed for. and till now 26 sep i had not got my refund back. i got calls from care that i will get my money back in 2 days ……but till now no refund…am really fed up with services……tell me what i should do…??????

orange connection

Customer Care
I had an orange connection which was taken in 2004 from Mumbai which later on changed to vodafone. The cel no was +xxxxxxxxxx. I relocated to Muscat in Jul 2008 after clearing all dues and had not been using that no since then. I have misplaced the sim card. Please let me know how to terminate the connection and the procedure to clear dues if there are any. During my short trips to Kerala, I had approached many vodafone offices, but they have not resolved the issue todate.