RESPESTED MADAM/SIR,
I AM NOT SATISFIED BY THE REPLY OF VODAFONE CUSTOMER CARE PERSON AS AM ASKING SOMETHING ELSE AND
GETTING SOME NOXIOUS/UUNWANTED REPLY.
ON 1ST JAN HAVE TAKEN A NEW POSTPAID NO.-9999258467
ON 3RD JAN HAVE MAIL A REGARDING MY TARRIF PLAN(AS WAS NOT GETTING
CORRECT INFORMATION)
ON 8TH JAN HAVE RECEIVED A REPLY FROM Ms.NEHA SHARMA,SHE INFORMED MY
TARRIF AS UNDER:
Monthly Rental 399
Call charges
Vodafone to Vodafone 60p
Vodafone to Other 60p
STD Vodafone to Vodafone 1
STD Vodafone to Other 2
SMS charges (local + national) 60p
Free Add Ons
1000 V2V local mins
1000 V2V STD mins
1000 V2V local SMS
(AND AM HAVING A HARD COPY OF THE SAME IN MY INBOX).
ON 8TH AGAIN I MAILED BACK TO YOU STATING FEW PROBLEMS AS:
PROBLEMS:
1)STILL I VAVE BEEN CHARGED FOR
V2V local mins
V2V STD mins
V2V local SMS .
2)STILL AM NOT GETTING CUSTOMER CARE NUMBER FROM MY NUMBER.
3)STILL HAVE NOT GOT ANY WELCOME LETTER FROM YOUR SIDE,STATING MY TARRIF PLAN.
LASTLY I REQUEST YOUR HIGHLY ESTEEMED OFFICE TO PLEASE LOOK INTO THE MATTER
THEN ON 16TH JAN I GOT A MAIL FROM Ms.CHANDRIKA BISHT STATING AS UNDER:
Dear Mr. Kasana,
Thank you for your e-mail dated 08/01/08 regarding the plan details
for your Vodafone number 9999258467.
We sincerely regret the inconvenience caused to you due to the delay
in replying to your e-mail.
We would like to confirm to you, that you can certainly get the plan /
services details activated on your number. Hence, to facilitate the
process we would request you, to kindly log on to our website i.e
http://www.vodafone.in the procedure for the same is mentioned below:
• Visit our Website http://www. vodafone.in
• Select My Vodafone Select Delhi Region
• Register and you will get an SMS to get in touch to our help line
number 111/981109810.
• After calling on our help line number, you will receive a password
on your Vodafone mobile number.
• Enter the password and mobile number
Looking forward to providing you with the best of our services at all times
I REQUEST YOUR HIGHLY ESTEEMED OFFICE TO PLEASE LOOK INTO THE
MATTER,AND REPLY ME BACK APPROPIATELY.
REGARDS ,
Dr.ABHISHEK KASANA
9999258467
